Terms and conditions

When a user confirms his order on the identik.fr site, after payment of the order, he fully and completely accepts these Terms of Sale in their entirety.

This contract shall be governed by French law.

Contractual information is presented in French and products offered for sale comply with French law.

If necessary, it is up to the foreign buyer to check with local authorities the possibilities of using the product he intends to order; Identik's responsibility may not be held liable in case of non compliance of a foreign country where the product is delivered.


The characteristics of the products offered for sale are described on the identik.fr site. The photographs do not enter the contractual field. Identik's responsibility may not be held liable if errors between pictures and text were introduced. All texts and images on the Identik website are reserved under copyright and intellectual property for the whole world; their reproduction, even partial is forbidden.


The information stated by the buyer, when ordering commits him/her to: if there is an error in the address of the recipient, the seller can not be held responsible for failure in which he could deliver the product. As a result the buyer shall bear the cost of the returning goods. The company Identik is entitled to charge the buyer administrative and transport costs associated with the order returns.

The products are available in within the limits of available stocks and are shipped depending on the arrival of orders.

If out of stock products are ordered, Identik will inform the customer as soon as possible. In agreement with the customer, the company Identik may modify the order.


The shipment will be sent the day of receipt of the payment except on weekends and bank holidays.

Identik is committed to make every effort to deliver the ordered products in the shortest possible time.

Delivery is made within the period provided by the direct delivery of the product announced to the recipient, in his absence, by notice from the carrier.

The possible delays do not entitle the buyer to cancel the sale, refuse the goods or claim damages. Are considered as force majeure releasing the seller from its obligation to deliver war, riot, fire, strikes, accidents and impossibility of being supplied.

The goods always travel at the risk of the recipient.

Always check your package upon arrival. You have 48 hours to make possible reserves with the carrier in case of missing or damaged goods.


Pursuant to Article L.121-16 of the Consumer Code, the buyer has a period of seven days from the delivery of his order to return the item delivered for exchange or refund at the option of the purchaser, without penalty, except for return shipping costs.

This is possible provided that the item has not been used, whether in its original and accompanied by the delivery note packaging. In exchange, the buyer will receive a refund within a maximum of 30 days or a credit. The customer must then inform the company Identik of its decision before returning the goods.

Return shipping costs are the responsibility of the buyer. He may return unwanted products on its own. The value of the returned products will be refunded to him, excluding initial transportation charges within 1 to 3 weeks.


The prices in Euro are without taxes (price HT) Metropolitan France (20% VAT). Transportation costs (10 € for a delivery in mainland France and 15 € for a delivery in Corsica) have to be paid for orders less than 149 € HT. Beyond this amount, transport costs are offered for delivery to mainland France and are of 10 € for a delivery to Corsica.

The price indicated in the order confirmation is the final price.


The payment of the products is made by credit card. Payment for goods is payable in full during the order confirmation.


In case of dispute, the customer should first contact the company Identik for an amicable solution.

Otherwise, the Civil Court of the registered office of the company Identik has exclusive jurisdiction, regardless of delivery location and method of payment accepted.


Identik is held the legal guarantee against hidden defects within the meaning of Article 1641 of the Civil Code which states: "The seller is required to guarantee against hidden defects that render it unfit for use which it was intended, or that decrease this use that the buyer would not have acquired, or would have paid a lower price if he had known. "

Accordingly, the buyer has up to 2 months (from the date of delivery) to send the complaint to the company Identik. Beyond this period, the company Identik can no longer guarantee the products since no check can be made.


Under the law 78-17 of 6 January 1978, you have a right to access and correct personal data.

You can contact Identik - 111 Avenue Victor Hugo, 75784 Paris Cedex 16 or +33 (0) The information you provide are for Identik.

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